10 Day Return Policy
Arnold Jewelers Return Policy
We want you to shop with confidence! Please review our policies below.
✨Please note: there are important differences between our in-store and online return policies. Please review the details below to ensure you understand what applies to your purchase. If you have any questions, please email us at [email protected]
🛍️ IN-STORE RETURN POLICY
At Arnold Jewelers, we want you to shop with confidence! 💎
We’re happy to offer exchanges or store credit on jewelry* purchases when returns are initiated within 10 days of purchase. Exchanges or store credit on Rolex* purchases when returns are initiated within 3 days of purchase.
Please note, some items are not eligible for return or exchange:
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Jewelry or Rolex that has been modified or customized (i.e: engraving, sizing, etc) are not eligible for return or exchange
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Sale items are not eligible for return or exchange
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Bullion, Coins, & Pokemon Cards are not eligible for return or exchange
Your satisfaction matters to us, and our team is always here to help you find the perfect piece!
🌐 ONLINE RETURN POLICY
Our 10-day online jewelry return policy gives you time to be sure you love your purchase. If for any reason you’re not completely satisfied, you may return your item** within 10 days of delivery—provided it is in its original condition. The return policy for all Rolex purchases is 3 days. Restocking fees may apply.
Please note, the Following Items are Non-Refundable:
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*Customized or modified jewelry (including engraving, sizing, etc.) is non-refundable.
- Items on Sale are non-refundable.
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*Coins, Bullion, and Pokémon cards are non-refundable.
We want you to shop with confidence, knowing our team is here to help every step of the way!
Please send your insured package to: Arnolds 12293 SEMINOLE BLVD, LARGO, FL 33778
ALL PACKAGES MUST BE INSURED
*Return Policy for all Rolex purchases is 3 days. If a Rolex is Custom or Special Ordered, the Sale is Final.
*Layaway Purchases are nonrefundable. Please see the layaway terms and conditions further down on this page.
RETURN/RESTOCKING FEES
- No Fee for Exchanges
- No Fee for Store Credit
REQUESTING REFUND:
- We cheerfully issue a full refund on the purchase price of your item, less than 3% credit card processing fees on items notified of a return within 3 days of receiving item.
- 20% Restocking Fee if we are notified between days 4-10 of the package being delivered.
- 3% Processing Fees if PayPal or Stripe is used to process payment.
- Due to changes with PayPal and Stripe’s credit card processing terms, any return will result in a 3% restocking fee. This is not a fee we keep, it is a fee that PayPal and Stripe do not refund for using their payment processing services.
- Shipping & Insurance fees are services already rendered and, therefore, are not refundable. (free shipping will be deducted from the refund amount if applicable)
- Once we receive your returned item(s) and the return is accepted, your refund or new item will be processed in just a few days. Upon receiving the return, the item you are returning will be reviewed by our quality control department.Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than Arnold Jewelers), or damaged in any way cannot be accepted for return. Engraved jewelry items (not including wedding rings) may not be returned. Engraved wedding rings may be returned, however, the engraving fee is non-refundable.
PACKAGING YOUR RETURN:
The buyer will ship the item back to Arnold Jewelers within 3 days of the acknowledgment:
- The item must be:
- Returned via the original carrier (unless agreed otherwise in writing)
- In its original packaging
- Insured for its purchased price
- Received in the same condition as when it was shipped to you.
- We recommend you use delivery tracking and get a delivery receipt.
- The buyer pays for return shipping and insurance unless agreed otherwise between the buyer and Arnold Jewelers.
IMPORTANT NOTE:
*For security reasons, do not write Arnold Jewelers anywhere on the outside of the box.
*If your item was delivered with a diamond certificate and that certificate is not returned, a refund will not be made until the certificate is received in a timely manner. The loss of a diamond certificate will result in a non-returnable item.
DAMAGED ITEM RETURN PROCEDURE:
- Please do not return items damaged in shipment, as doing so will void the shipping insurance.
- Damage claims can only be made on items shipped with insurance.
- To begin the process, please contact [email protected] and alert the Arnold Jewelers staff to the damage.
- Be sure to retain all original packaging as well as all pieces of the damaged item, as the shipping agent will request to examine them.
- In the event that you, the recipient, file the claim, Arnold Jewelers will provide you with the necessary insurance information.
INSURE YOUR PACKAGE:
Please ship your package via the original carrier (unless agreed otherwise in writing), in its original packaging, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Arnold Jewelers.
MORE THAN $25,000:
High-value returns often require special arrangements. We recommend contacting Arnold Jewelers to receive assistance and suggested methods to return your purchase. You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at [email protected].
IMPORTANT NOTES:
- Packages that are improperly packaged or uninsured will be refused receipt.
- Returns will not be accepted if the terms and conditions of this policy are not met by the customer, including but not limited to, agreeing to applicable restocking fees.
