10 Day Return Policy:
Our 10-day return policy gives you plenty of time to consider your purchase. If for any reason you are not satisfied you can return any item, without custom engraving and in its original condition, within 10 days of the date of shipment for a refund with a 25% restocking fee, an exchange or store credit.
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item you are returing will be reviewed by our quality control department.
Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than Arnold Jewelers), or damaged in any way cannot be accepted for return. Engraved jewelry items (not including wedding rings) may not be returned. Engraved wedding rings may be returned, however, the engraving fee is non-refundable. Packages that are improperly packaged or uninsured will be refused receipt.
Note: No refunds unless customer wants to pay 25% restocking fee on entire sale.
*Return Policy for all Rolex purchases is 3 days, Unless Custom or Special Ordered All Sales Final.
To return a diamond or jewelry item to Arnold Jewelers for a refund, please follow our three step process:
Package Your Return:
Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost. For security reasons, do not write Arnold Jewelers anywhere on the outside of the box.
Insure Your Package:
On your invoice, if the price of the item you’re returning is listed as:
Less than $500:
You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*
More than $500:
Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Arnold Jewelers.*
(FedEx® and UPS® will not insure merchandise over $500.)
More than $25,000:
High value returns often require special arrangements. We recommend contacting Arnold Jewelers to receive assistance and suggested methods to return your purchase. You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at firstname.lastname@example.org.