Our Guarantees & Warrantees
At Arnold Jewelers we guarantee all of our diamonds to be conflict free and only partake in business with other companies who guarantee the same. You can rest assured during your purchase that all diamonds dealings have been completed legitimately, safely and following regulations.
Lifetime Value Upgrade
Arnold Jewelers cheerfully offers a lifetime upgrade for any diamond* you buy from us. If you are interested in upgrading, we’ll give you the full amount of your original purchase price towards the purchase of a new diamond* of greater value. We do not require you to double your money or double your carat weight, like most retailers. We keep it simple. If you buy a diamond today for $3,500 and in year decide to trade it for a diamond that costs $4,500, you’ll only have to pay $1,000
(+ tax on the balance).
30Day Money Back Guarantee
Arnold Jewelers guarantees the quality of every diamond* sold at our establishment which is why 90% of our diamonds we sell come certified with a nondisputable GIA diamond grading or dossier report. That is why we confidently give each and every customer a full 30 day money back guarantee, not a store credit, on the purchase of a diamond*. If you are not satisfied or have been misrepresented on your diamond quality we happily will correct the issue. You won’t find that same assurance from dealers who do not own the diamonds they are selling. We want you to be delighted with your purchase, not stuck with it.
*Applies to loose diamonds, diamond solitaires and diamond studs. Does not apply to mountings or diamond fashion jewelry.
Free Lifetime Cleaning & Inspections
At Arnold Jewelers we offer free lifetime cleaning and inspections on every jewelry* purchase. This includes reapplying the rhodium coating on all white gold jewelry. All jewelry items must be inspected every 6 months to maintain the cleaning warranty, see enclosed cleaning log. Missing a cleaning will breach the maintenance contract. Arnold Jewelers will also replace up to (five) accent diamonds (0.10ct or smaller) that may fall out from wear on diamond engagement settings, wedding bands and fashion jewelry if checked and maintained every 6 months. On occasion, we may recommend additional repairs to parts of a jewelry piece to protect it from loss or damage. In the event that such repairs are needed, you will receive a quote for the service and possibly required parts.
* All estate and vintage items are covered with a 30 day warranty.
*Jewelry purchase excludes Rolex watch sales.
PreOwned Rolex Guarantee
Arnold Jewelers sells only the highest quality of preowned Rolex watches. All of our watches are carefully inspected inside and out to insure every working part is 100% genuine & produced by Rolex USA. If within 10 days of the purchase you have it inspected by an authorized Rolex distributor or service center and they document this not to be the case we will offer you a 100% refund, not a store credit. Rolex Lifetime Upgrade & Buy Backs At Arnold Jewelers we cheerfully offer both a lifetime upgrade and down grade policy as well as a buy back policy on your pre owned Rolex watch purchased in our store. If you are looking to trade your Rolex watch back in towards a different watch we allow 8090% of the original purchase price of your Rolex watch towards any other Rolex watch. If there is a credit left in your favor on a down grade of your watch we will issue you a company check, not a store credit for the balance. If you are looking to sell your Rolex watch that your purchased from Arnold Jewelers we will buy it back for a maximum of 80% of the original sale price, depending on the overall condition of the current state of the watch.
Pre Owned Rolex Warranty
With every Rolex purchase your watch will come with a 1 to 2 year warranty on the movement of the watch, time frame specified at the time of purchase and disclosed on your sales receipt. If your watch is not running up to your standards just bring it in and we will adjust and clean it included in your sale. After the warranty laps we will still be happy to accommodate all your service needs in house and at discounted prices, estimates given prior to work completed.